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Store Manager


New York, New York 10021
Job Type:
Job Status:
Full Time
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Job Details


Responsible for overall management and leadership of the store, staff, merchandise, and delivering exceptional client service.
The Store Manager is also responsible for achieving sales and performance based objectives, achieving high operational and merchandising standards and building highly motivated team.
Role of Model on Selling and Floor Management.

Client and Business oriented
• Represent Aquazzura as an Ambassador of the brand;
• Lead and develop the business of the store;
• Manage the achievement of business objectives;
• Maximise the potential of the collection and universes carried in the store, capitalizing on all available supports (HQ, visual merchandising training, etc.);
• Build up a loyal Clientele;
• Be an expert on the product and understanding business and market to provide the Company with feedbacks and recommendations. Be aware of the luxury competitions and fashion trends;
• To collaborate with the HQ to provide developmental opportunities, oversee staffing and recruiting function.
Store performance / Client Service
• Performance monitoring by reviewing sales weekly of each model / category. Provide consistent and qualitative feedbacks to HQ;
• Maximise store sales potential, review stock structure;
• To seek opportunities to ensure the highest degree of customer service by supporting and empowering the store team to make decisions in the best interest of providing exceptional service;
• Develop a repeat clientele network for the store;
• Actively coach, lead and support the clienteling expectations within the store;
• To work closely with the Commercial Retail Director and provide continual input on Front of House/Back of House opportunities to capitalize on sales and improve customer experience (displays, requirements and expectations, traffic, etc.).

Team Coaching and management 
• Strong leadership presence – serve a proactive mentor, teacher and problem solver;
• Manage and motivate the team to drive the business;
• Create a supportive and positive work environment, empower the team and encourage innovative solutions;
• Set achievable yet challenging team and individual targets/objectives for the store, assess, monitor and manage performance to ensure these goals are achieved according to the strategy and business targets of the Company;
• Conduct monthly coaching/counselling sessions with associates to review performance;
• Identify individual and team training needs.

• Create staff work planning and ensure the maximum coverage during peak hours/periods while maintaining a fair and consistent policy regarding opening and closing shifts;
• Managing planning of holidays, absences and report accordingly;
• Complete all necessary administrative paperwork in a detailed and timely manner. Ensure that the documents such as invoices are kept in the store;
• Enforce the policies, standards and Company procedures while adhering to proper procedure regarding disciplinary action;
• Be able to correctly operate the retail systems (stock transfer, payments, customer data base, etc.);
• Ensure alignment with network through Commercial retail Director;
• Perform / manage projects requested by the Company;
• Full Profit and Loss responsibility for the store. Monitor store controllable the expenses, sales plan and asset protection and risk management and be accountable for inventories management;
• Responsible and management of the stock (deliveries, update in the systems, controls, stock room, etc.) and Inventories;
• Responsible of the financial transactions (payments, cash transaction, withdrawal and deposit to the Bank, etc.) in compliance with the Company procedures. Assign opening/closing counting duties as required;
• Monitor the general appearance of the store: cleanliness, store maintenance, organization of the sales area and back of House.

Store Visuals
• Work closely with the merchandising team and the HQ to ensure that appropriate assortment and stock levels are met. Maintain merchandising standards.



  • Dynamic, friendly and engaging personality;
  • Sales and Client oriented;
  • Confident manner, multitasking, flexible;
  • Leading by example, developing/coaching the team;
  • Excellent customer and service attitude;
  • Relationship builder;
  • Effective communication skills;
  • Minimum of 5 years of sales management experience in fashion/luxury retail;
  • English speaker; foreign Languages a plus.

Aquazzura created by Edgardo Osorio, born in Colombia and raised between Miami and London, who combines his eye for drop-dead glamour, his passion for modern design and his hand for luxury craftsmanship into desirable footwear. 

Its headquarters are located in the historical Palazzo Corsini along with the Florentine flagship store. Along the Arno River, in the heart of Florence and near the best shoemakers and craftspeople in the world. In just four years, Aquazzura has become available in 48 countries within the top retailers of the world. The brand has gained global recognition as an innovator in the Footwear Industry with boutiques in Florence, London, New York, and soon in Moscow, Dubai and Hong Kong. On top of his iconic seasonal collections, Edgardo Osorio has also collaborated with renowned influencers and celebrities.

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