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Technician I Field Support


New York, NY
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Job Details

We are a specialty retailer offering the very best of whats next in fashion for men, women and children since 1901.


At Nordstrom, providing great customer service goes beyond the selling floor. It takes a team of individuals with different talents and skills to continuously improve service and our results. Our Information Technologies division works in partnership with other areas of the Company to develop and support the business systems used throughout Nordstrom. When you join our team, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.


A Technician 1 is a part of a key team of Technology professionals that helps Nordstrom grow by improving technology and process and ensuring effective use of applications and systems. The Technician 1 will support internal customer requests while monitoring systems, analyzing and resolving impacts to applications, systems, infrastructure and processes.


* Understands basic fundamental concepts, theories and principles of the discipline

* Completes assigned tasks using documented processes, good judgment, and as needed, guidance of leadership and/or more experienced counterparts.

* Resolves routine technical problems of limited scope following standard instructions or procedures

* Field Support (Practice Specific)

* Demonstrates customer service mindset

* Possesses strong attention to detail and is self-organized

* Applies experience supporting the Windows and/or Mac software and hardware platforms

* Applies experience supporting POS, Data and Voice infrastructure cabling and wire management

* Facilitates the use of technology by assisting, educating and supporting regional and store level customers

* Applies experience providing level 1 support of network and/or server infrastructure

* Coordinates outside vendors for on site visits related to repair and installation of technology systems

* Displays aptitude and willingness to learn

* Works as a self-starter

* Displays ability to make good decisions


* Pursues Continuous Learning

* Seeks out opportunities to gain additional knowledge, operational exposure, experience and efficiency in a specific solution space

* Keeps up to date on current research and technology in the industry

* Selects appropriate learning activities from a range of alternatives and self-driven in pursuing them

* Responds to direction from seasoned engineers, taking feedback, continuously growing skills and striving to become proficient and expert in a solution

Qualified candidates will demonstrate through a resume or resume and cover letter that they meet all job requirements. Any combination of education, training or experience is acceptable. Candidate must be authorized to work in the United States.

Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to Fortune magazine's list of 100 Best Companies to Work For. We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.

*Weve got you covered*

As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(k) savings and profit sharing plan and much more.

*We are an equal opportunity employer committed to providing a diverse environment.*

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job

**Job:** **Technology*

**Title:** *Technician I Field Support*

**Location:** *New York-New York*

**Requisition ID:** *325417*



We look forward to seeing you as we open our New York City stores! Nordstrom is a great place to build a career...don't just take our word for it. We're on some amazing lists: Fortune 100 Best Companies to Work For®, the Human Rights Campaign Best Places to Work for LGBT Equality and The Business of Fashion Best Companies to Work for in Fashion. 

NYC Men's  -  Spring 2018.

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